Frequently Asked Questions
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Close menuWhat is the maximum number I can book for?
There is no limit to how many guests you can book for but if you have a large group booking worth over the value of $20,000 please email us with your booking request at hospitality@rugby.com.au
When does my Hospitality package need to be paid?
A minimum 50% deposit within fourteen (14) days from the date of the invoice (First Installment). The full balance of your Hospitality package is due no later than 12 weeks prior to the match. If you are purchasing your package within 12 weeks prior to a match, full payment will be required. All online ticket purchases must be paid in full at the time of booking.
How can I pay for my Hospitality package?
Once your booking has been processed, you will receive a confirmation email outlining methods of payment i.e. via credit card online, direct deposit or cheque.
What are the HSBC SVNS Hospitality booking Terms & Conditions?
Can I change/cancel my booking?
You can change or cancel your booking in accordance with the Rugby Australia Hospitality terms & conditions.
When and how will I receive my tickets and package information?
You will receive your e-tickets via email approximately 1-2 weeks prior to the match. The booking contact will be kept up to date on all package information via email.
What do I do if my tickets are lost or do not arrive in time?
Please contact the Rugby Australia Hospitality team on 1800 619 181 or events@hospitality.rugby.com.au.
Is there wheelchair access in the Hospitality spaces?
Most venues offer wheelchair access, however please contact the Rugby Australia Hospitality Team on events@hospitality.rugby.com.au to confirm wheelchair access.
What is the dress code in Hospitality spaces?
Fancy dress is welcomed and encouraged in hospitality areas. Please note, costumes deemed offensive may not be permitted inside the stadium.
Can I request special dietary requirements?
Yes, you can update your special dietary requirements by emailing events@hospitality.rugby.com.au.
Are children under the age of 18 years permitted into Hospitality spaces?
Children under 18 years are more than welcome in Private Suite or Box facilities, however in Hospitality functions children under the age of 16 are unable to attend.
Do you accept Companion Cards?
If you hold a government issued Companion Card, you may be eligible for a discounted hospitality package for your companion to assist you in attending the event (subject to availability). Please email hospitality@rugby.com.au with your enquiry.
